The Wenchi Office of the Driver and Vehicle Licensing Authority (DVLA) has marked this year’s World Customer Service Week with a clarion call on the public to take advantage of the Authority’s readiness to serve them, embrace and access the Authority’s online/digitised services and avoid middle men popularly called “goro boys”.
The commemoration of the event took the team of staff of the DVLA out to the streets, lorry stations, loading points, markets, highways, amidst Float with Brass Band music to interact and sensitize the public, particularly, drivers, riders, travellers and all road users to herald the preparedness of the Authority with dedicated and results-oriented staff readily available to deliver.
The digitisation drive of the Authority’s services as part of efforts and commitment to reduce human interface and interference for purposes of fast-track, convenience, client comfort during licensing and accessing other DVLA services, were highlighted. The public were cautioned against the engagement of third partis thus middle men whose activities have created bad perception and dented the hard earned reputation of the DVLA. The team called on the public to say “no” to so called “goro boys”, prevent extortions and report corrupt activities. The programme was to erode that bad perception and make the public comfortable and confident in accessing DVLA services.
Road users were also sensitized on road safety rules and regulations as Arrive-Alive Campaign to reduce carnage on our roads.
As part of activities to observe this year’s maiden edition, the Wenchi DVLA Office held Radio Talk Shows, Client focused group discussions, Stakeholder engagements, on the core values of the Authority and its readiness and commitment to ensure customer satisfaction as a priority, through dedicated service excellence. Clients who visited the Office to access services were also educated.
The Team Leaders for the event and Lead-Officers in charge of Administration Miss Constance Takyiwaa and Mr Evans Osei noted that the theme for the occasion truly reflects the dream of the team to put smiles on the face of clients.
Miss Constance indicated that the Authority has instituted tight measures to check and stop third parties from operating, “Customer delight is our priority”, she emphasised.
Mr Evans Osei stressed that in spite of the successes chalked in less than 2 years, the the celebration was to demonstrate their preparedness to achieve more.
The maiden programme, under the theme “The Dream Team” was climaxed with donations of DVLA branded items and souvenirs such as pens, chocolate, Hand Sanitizers, etc to Transport Unions/Operators, Associations, Motor Bike dealers. Institutions, notably, the Methodist Hospital and other customers also benefited from the gesture.
The Wenchi DVLA Office, established in December 2018, has creditably placed itself in an enviable position that has attracted and won the delight and confidence of the public from far to patronize its services.
Out of the 12 categories of the national awards, the Wenchi DVLA Office has 6 nominations; thus, Most Customer Focus Office, Best Performing Office, Best Client Officer, Most Promising Leader, Best Customer Service Staff, Best Participating Team in Customer Service Week Celebration.
Source: Information Services Department (ISD)
By: Stanick Sofel Amuzu Kpodo